Who we are
Collection and use of information
The personal information you provide to Serandib New Zealand Limited is collected for the purpose of processing your order only. This information includes: the full name of the customer and recipient, the customer’s e-mail address, billing, and delivery addresses, contact phone numbers and order details.
We may also use personal information as described in our Online Sales Terms and to:
a) respond to any questions or correspondence from you.
(b) improve our website and any related services
(e) provide you with information about a service that you are using (including critical updates and announcements)
(f) eliminate the need for you to repeatedly enter the same information
(i) analyse website usage, trends and statistics
(j) verify your identity or to provide you with a replacement password when you forget your username or password for any account you have with us
(k) supply you with further information concerning products and services which may be of interest to you
(l) carry out any other use that is authorised by you or is notified to you at the time of collection.
As part of those activities, we will store the information in New Zealand or overseas. We may disclose the information to our employees, contractors and/or related bodies corporate, in accordance with the Privacy Act.
(a) we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions.
(b) we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the safety of you, us, or others.
(c) we are required or permitted by law to disclose the information.
Storage of information
If you upload images to the website, you should avoid uploading images with embedded location data (EXYour personal information is stored in a password-protected database. Only those directly involved No data transmissions over the internet can be guaranteed as completely secure. Accordingly, we cannot warrant or guarantee the security of information transmitted from or to you. Once we have received your personal information, we will use reasonable efforts to protect that information against loss or misuse and against unauthorised access, use, modification, or disclosure information against loss or misuse and against unauthorised access, use, modification, or disclosure do so or unless we are required by law.
Serandib New Zealand Limited also collects anonymous, statistical information (such as your Internet Provider Address and the pages you have visited whilst on our site). This information is used in aggregate and enables us to identify broad patterns related to customer traffic and site usage so that we may better tailor the service we provide to our customers.
No data transmissions over the internet can be guaranteed as completely secure. Accordingly, we cannot warrant or guarantee the security of information transmitted from or to you. Once we have received your personal information, we will use reasonable efforts to protect that information against loss or misuse and against unauthorised access, use, modification, or disclosure
Newsletter subscription cancellation
Each email newsletter sent to you contains an ‘unsubscribe’ link to enable you to stop receiving our newsletters. If you wish to unsubscribe from our electronic mailing list, please follow the instructions at the bottom of the electronic message or email us at firstname.lastname@example.org to be removed.
If you have received unwanted, unsolicited email/s sent via our mailing engine please contact us.
Change to this policy