Privacy Policy

This privacy policy is created to demonstrate our commitment to your privacy and the protection of information.

The personal information you provide to Serandib New Zealand Limited is collected for the purpose of processing your order only. This information includes: the full name of the customer and recipient, the customer’s e-mail address, billing, and delivery addresses, contact phone numbers and order details.

We may also use personal information as described in our Online Sales Terms and to:

a) respond to any questions or correspondence from you.

(b) improve our website and any related services

(e) provide you with information about a service that you are using (including critical updates and announcements)

(f) eliminate the need for you to repeatedly enter the same information

(i) analyse website usage, trends and statistics

(j) verify your identity or to provide you with a replacement password when you forget your username or password for any account you have with us

(k) supply you with further information concerning products and services which may be of interest to you

(l) carry out any other use that is authorised by you or is notified to you at the time of collection.

As part of those activities, we will store the information in New Zealand or overseas. We may disclose the information to our employees, contractors and/or related bodies corporate, in accordance with the Privacy Act.

We will not sell or lease your personal information. We will not disclose your personal information except in accordance with this Privacy Policy (and in accordance with the Privacy Act). We may use or disclose your personal information if you have authorised us to do so, or in any of the following circumstances:

(a) we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions.

(b) we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the safety of you, us, or others.

(c) we are required or permitted by law to disclose the information.

If you upload images to the website, you should avoid uploading images with embedded location data (EXYour personal information is stored in a password-protected database. Only those directly involved No data transmissions over the internet can be guaranteed as completely secure. Accordingly, we cannot warrant or guarantee the security of information transmitted from or to you. Once we have received your personal information, we will use reasonable efforts to protect that information against loss or misuse and against unauthorised access, use, modification, or disclosure information against loss or misuse and against unauthorised access, use, modification, or disclosure do so or unless we are required by law.

Serandib New Zealand Limited also collects anonymous, statistical information (such as your Internet Provider Address and the pages you have visited whilst on our site). This information is used in aggregate and enables us to identify broad patterns related to customer traffic and site usage so that we may better tailor the service we provide to our customers.

No data transmissions over the internet can be guaranteed as completely secure. Accordingly, we cannot warrant or guarantee the security of information transmitted from or to you. Once we have received your personal information, we will use reasonable efforts to protect that information against loss or misuse and against unauthorised access, use, modification, or disclosure

Each email newsletter sent to you contains an ‘unsubscribe’ link to enable you to stop receiving our newsletters. If you wish to unsubscribe from our electronic mailing list, please follow the instructions at the bottom of the electronic message or email us at info@serandib.co.nz to be removed.

If you have received unwanted, unsolicited email/s sent via our mailing engine please contact us.

Cookies are identifiers placed on a recipient computer’s hard drive via a visiting browser. A ‘cookie’ keeps track of the general information you provide such as the products in your shopping cart. Cookies make it possible to personalise your view of our site on return visits and save you time when placing subsequent orders. Serandib New Zealand Limited does not use cookies to store any of your financial or personal information. To enjoy the benefits of a Registered User, your browser must be set to accept cookies. If your web browser does not accept cookies, you will need to modify your current settings for ‘cookies’ in the Options menu in order to view this site.

We reserve the right, at our discretion, to update or revise this Privacy Policy at any time. Changes to this Privacy Policy will take effect immediately once they are published on our website. Please check this Privacy Policy as published on our website regularly for modifications and updates. By continuing to use our website or providing any personal information after we publish changes to this Privacy Policy, you agree to be bound by this Privacy Policy as revised.