If you couldn’t find the answer you were looking for, we’re here to help. Reach out to our team anytime, and we’ll gladly assist you with any questions.
Frequently Asked Questions
Order & Account
How do I place an order?
Register or checkout as a guest on our website to order easily. Account users can track, save, and reorder products.
How will I know my order is received?
You’ll get an order confirmation email immediately check your spam folder if not received within 24 hours.
Can I amend or cancel my order?
Changes aren’t possible after placing an order, but you can request cancellation if it hasn’t been dispatched. If you call us before dispatch we can add additional items.
Delivery & Shipping
Can I change my delivery address?
Yes, if your order hasn’t been dispatched. Contact us promptly at sales@serandib.co.nz or 09 620 1000.
When will I get my order?
Orders ship within 1–3 business days (3–4 for rural). You’ll receive a tracking email once dispatched. Orders placed after 12 pm on Friday or during the weekend will be dispatched on Monday morning.
What are delivery charges?
Shipping is calculated at checkout based on weight and destination. Click & Collect is free for Auckland orders.
How can I track my order?
Check your dispatch email for a tracking link to follow your parcel.
My order hasn’t arrived. What should I do?
Track via the courier link or contact sales@serandib.co.nz / 09 620 1000 for help during business hours.
Is Click & Collect free?
Yes, free from our Auckland store for orders placed by 3 pm. Wait for the ready notification before pickup.
Payments & Pricing
What payment methods are available?
We accept Visa, MasterCard, Online EFTPOS, and bank transfers (NZD, incl. GST).
When am I charged?
Payment is taken when you click Place Order (except bank transfers). Refunds may take up to 14 days.
What currency are prices shown in?
All prices are in New Zealand dollars (NZD) and include GST.
Coupons & Discounts
How do I use a coupon code?
Enter your code at checkout in the “Have a coupon?” field before completing your order.
Why didn’t my coupon work?
It may be expired, already used, or not valid for your order. Coupons can’t be added after checkout
Returns, Refunds & Exchanges
Can I return online purchases in-store?
Yes, within 3 days if unused and sealed, with the original receipt. Change-of-mind returns not accepted.
What’s your refund & exchange policy?
Refund or exchange faulty/damaged items within 7 days with proof of purchase.
Have Any More Questions?
Welcome to Serandib, your portal to the very best food products Sri Lanka has to offer, Since 2009
Contact Information
- 3-875 Dominion Road, Balmoral Auckland 1041, New Zealand
- (09) 620 1000
- 0277261010
- info@serandib.co.nz
© 2025 Serandib New Zealand. All rights reserved. Design & Development By Elegant
© 2025 Serandib New Zealand. All rights reserved.
Design & Development By Elegant
